SHIPPING & REFUNDS
All shipments are made by DHL. We can not guarantee the exact delivery time as, once your parcel has been accepted by the courier, it is out of our control. Normally shipments in Europe take between 1-3 days, shipments to the rest of the world take between 2-5 days. This depends on the delivery partner in the country of destination, and it sometimes takes a few days for customs to release the parcel.
To avoid parcels laying idle over the weekend, shipping will only take
place from Monday till Thursday.
All orders are carefully packed and picked up by our specially chosen logistics partner with knowledge of transporting fragile food products.
Before we send your order we check both local and destination weather forecasts to ensure that our products have the best chance of arriving in good order.
If those weather conditions are over the threshold, our team will contact you to ask you if you want to postpone the delivery to a later date.
Unfortunately we cannot take back any goods that have left our premise due to the kind of food products we supply. The goods travel at buyers risk. Every effort will be made to ensure your satisfaction.
If you are dissatisfied with a product, please let us know and we will see what we can do to fix this. We really appreciate that you contact us before posting remarks on social media, because nearly all damaged products are due to weather conditions where we unfortunately can't do anything about that.
We will do our best to come to a satisfying solution the this problem.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details are handled by the paypal server, comments, feedback, product reviews, recommendations, and personal profile
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. All payments are handled by Paypal.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
if you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to: Katelijnestraat 5, 8000 Brugge - Belgium
you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to: Katelijnestraat 5, 8000 Brugge - Belgium